Business Analyst resume example

Jordan Ellis

jordan.ellis@example.com | Portland, OR | linkedin.com/in/jordan-ellis-example

Summary

Business Analyst with experience translating business needs into clear requirements, improving workflows, and supporting software delivery. Skilled in stakeholder interviews, process mapping, data analysis, and user acceptance testing. Known for communicating complex findings in practical terms and helping teams make informed decisions.

Experience

Business Analyst | Northwind Logistics | 2022–Present

• Interviewed operations teams to document requirements for a shipment-tracking system, helping product and engineering teams agree on priorities and scope.
• Mapped order-to-delivery workflows and identified handoff issues; partnered with operations leads to simplify the process.
• Wrote user stories and acceptance criteria, then supported development teams through refinement and testing.
• Coordinated user acceptance testing, tracked defects, and documented resolutions before releases.

Business Analyst | Cedar Grove Services | 2019–2022

• Gathered requirements from customer support and finance teams for updates to an internal case-management platform.
• Built process diagrams and data definitions that gave technical and business teams a shared reference.
• Analyzed service and case data in spreadsheets to identify recurring issues and support recommendations for process changes.
• Prepared training materials and facilitated walkthroughs to help staff adopt new system features.

Operations Analyst | Harborlight Supply | 2017–2019

• Reviewed purchasing and inventory workflows and documented opportunities to improve consistency.
• Created recurring reports for managers to monitor order status, inventory exceptions, and supplier follow-ups.
• Worked with warehouse staff to validate data and resolve discrepancies between system records and physical inventory.
• Maintained process documentation and assisted with onboarding new team members.

Education

Bachelor of Science in Business Administration

Willow Creek University | 2017

Skills

• Requirements gathering and documentation
• Stakeholder interviews and workshops
• User stories and acceptance criteria
• Process mapping and workflow analysis
• Data analysis and spreadsheet reporting
• User acceptance testing and defect tracking
• Change support and training materials
• Cross-functional communication

Why this resume works

• It presents a clear progression from operations analysis to business analysis.
• The bullets describe practical work and contributions without relying on unsupported metrics.
• It includes common Business Analyst deliverables, such as user stories, process maps, and test support.
• The summary and skills section make relevant experience easy to scan.

Tips for writing a Business Analyst resume

• Tailor your summary and skills to the role and industry you’re applying to.
• Describe the business need, your contribution, and the result in each experience bullet.
• Include tools and methods you have actually used, such as process mapping or user acceptance testing.
• Add specific, verifiable outcomes when available, but do not estimate or invent figures.
• Keep formatting consistent and use clear headings so employers can quickly find relevant details.